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Client Support Representative

Job Description – Client Support Representative

Reports To Director of Client Support

Summary

The Client Support Representative (CSR) is responsible for supporting AxisCare Home Care Software customer’s technical support needs and assisting Sales Associates with the effective implementation of the web-based software into the customer’s business and culture. The CSR will support AxisCare customer’s needs by assisting each customer navigate the homecare software platform with thorough explanations of the many functions of AxisCare. This individual will also develop ongoing, profitable relationships with customers and continually maintain a professional image of the company.

Job Duties

  • Receive clients’ requests by telephone or email, analyze requests, and provide thorough explanation and/or solution to the request.

  • Communicate with AxisCare’s developers and President on an ongoing basis regarding User issues, program glitches, and feature requests.

  • Understand work flow of home care industry, and provide consultative solutions to clients based on AxisCare’s feature set.

  • Contact clients to encourage increased use of important functions in AxisCare such as Marketing, Caregiver Training Videos, Telephony, Mobile App, Integrations and other additional features/modules that help their business

  • Assist Sales Director with implementation of new customers, to include Data Migration (data entry) and Training of new clients

  • Use InfusionSoft CRM for email follow up campaigns after demos and training, as well as creating and

  • Must be on time to all scheduled trainings and promised call-backs

    Requirements

  • Professional demeanor and good phone etiquette.

  • Strong problem identification and objection resolution skills.

  • Exceptional verbal communication and presentation skills.

  • Excellent listening skills.

  • Ability to work individually and as part of a team.

  • High level of integrity and work ethic.

    Working Conditions

  • Manual dexterity required to use desktop computer and peripherals.

  • Office Hours Monday – Friday 8am-5pm and on call as necessary.

    Compensation

  • $11 per hour starting off. If, after 60 days, successful understanding and application of training has been attained, hourly rate increased to $12/hr.

  • Company paid cell phone for client calls

  • Create training videos for new features and updates.

  • Health Insurance provided, employee responsible for small portion of premium

    Interested in Applying?

    Please send your resume to Lauren Goff at laurengoff@axiscare.com.

    laurengoff@axiscare.com AxisCare.com 800-528-6201 sending emails regarding updates to the system.

About AxisCare

According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non- medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in January of 2011 by industry leaders to help meet the demand for a more user-friendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing and payroll and much more. Headquartered in Waco, TX, AxisCare has clients in 48 states as well as Canada, Mexico, UK and Brazil.

As a culture, the AxisCare team values and thrives on these guiding principles:

  • -  High Integrity

  • -  Unmatched Customer Service

  • -  Be Passionate and Determined

  • -  High Energy

  • -  Having Fun

  • -  Autonomy

  • -  Humility

  • -  Casual Dress, Professional Attitude

  • -  Embrace and Champion Change 

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