The first step we took when starting Hireology was creating intentional core values. On the first meeting agenda we ever set as an organization 10 years ago, the first item on that agenda was discussing and setting our core values. Making core values a priority, we set out to decide who we wanted to be, how we wanted to conduct ourselves as a business, and how envisioned our company culture – before deciding on other important aspects of the business. Hireology’s core values include: create wow moments, eager to improve, own the result, no assholes and pathological optimism.
One of our core values mentioned above is “pathological optimism.” The situation surrounding the COVID-19 pandemic is unprecedented and businesses around the world and across industries face monumental challenges as a result. But keeping our core value of pathological optimism in mind, we have the right mindset to put our best foot forward and overcome these challenges.
The core value “create wow moments” comes from an understanding that the difference between mediocre or just merely good, and truly exceptional customer experience comes from just a little bit of incremental effort. Now more than ever, everyone needs to support one another to navigate these uncertain times and determine next steps to ensure they have the right people in place to support their business.
Hireology is in the business of creating wow moments and now is a critical time to find opportunities where we can create wow moments for fellow colleagues, customers, partners and the general public.
Think about the core values and overall culture your organization has in place. As you determine steps your team will take to overcome challenges related to the COVID-19 pandemic – or any other crises that might come your way – keep your culture, company mission and core values top-of-mind to drive your business decisions.