Award-Winning Client Support
At AxisCare, we consider client support to be more than simply teaching you how to use the system and answering your questions. Our support team is passionate about home care and partners with you to see your agency thrive.
You can expect to receive unbeatable customer service from the moment you come on board. Your customized AxisCare site will be up and running within 48 hours of signing up, and a dedicated AxisCare representative will be in contact with you immediately to schedule your live one-on-one trainings.
Have existing data? A data import specialist will work closely with you and your team to ensure your data is entered into your site accurately, securely, and in a timely manner.
Industry Leading Training
Our clients experience industry-leading training from the moment they come on board. From video trainings to 1-on-1 live trainings, it is our goal to help you learn the most efficient ways to use AxisCare for your agency. Have new staff coming on board? Let our team show them the ropes. We provide monthly continuing education webinars that are designed to help you and your staff ensure that you are using the system to its fullest potential.
Don’t have time for a call? Send us an email or use our Help Center to access video and written resources.
Fast and Friendly Support
Have a question? Experience prompt and friendly responses from our support team. We remember who you are and what your agency’s specific needs are – we love hearing from you!
Our core values include being humble, passionate and determined, all while having lots of fun. We pride ourselves in having unmatched customer service.
We believe that we can better serve your agency if we know what you experience on a daily basis. That is why each of our support staff members have received training in an actual home care agency.
In addition to supporting you, we believe it is imperative that our team members are constantly seeking to be experts in home care.
Their Customer Support team is fantastic. They remember who we are, where we are, what we do, and what we need.
The company is committed to pushing out improvements and does so by listening to their customers.
Customer Service is sensational. One Sunday, I made a mistake and didn’t know how to correct it. I emailed customer support figuring I would get help Monday – but 15 minutes later I got an email with my answer!! This is how customer service is all the time.
The customer support is amazing – Quick response to even the simplest problem.
The customer support ladies are wonderful, friendly and always eager to help. They listen to our issues and try to adapt the software to meet our needs.
Support is excellent. Support team is very knowledgeable and willing to assist until the issue is solved.
I always feel as it’s important to them that my concerns are resolved, rather than I am a bother.