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Stay Connected to Your Staff
As an agency, you know that staying connected to your caregivers plays a huge role in increasing caregiver happiness and decreasing caregiver turnover. With our two-way caregiver chat feature, communicating with your caregivers has never been more convenient (and secure!).
With all messages being encrypted and requiring a secure login to view, caregiver chat is the home care industry’s first HIPAA compliant two-way messaging platform.
How Does It Work?
Start a conversation with a caregiver or group of caregivers right from your AxisCare site. As soon as you send the message, the caregiver will receive a notification on their mobile device letting them know that they have received a message. The caregiver then securely logs into their mobile app to view the message where they can respond directly to the sender. When messages are sent to a group, you may choose to have responses be sent back to you directly or to the entire group.
In addition to the convenience and security, Caregiver Chat also records a permanent record of the conversations between staff and caregivers, allowing auditing to easily take place when there is a need to see what was communicated.
Send messages to groups of caregivers
Simply create a group of caregivers to send a message to, choose whether you would like the message to come from you (private message) or from a team (a group of office admins), and send. The caregivers’ responses will go directly to the sender(s), but will not be sent to the other caregivers in the group.
Definition of Terms:
Teams: Groups of office admins that should receive responses from the sent message.
Groups: Groups of caregivers that you are sending messages to.
What Makes Caregiver Chat HIPAA Compliant?
All messages sent using Caregiver Chat are encrypted and require a secure login to view. Caregiver logins are created using a multi-step verification process, ensuring that information is kept secure. This is a great alternative to non-HIPAA compliant forms of communication, such as text messages.
Ready to see caregiver chat in action? Schedule a free demo of Axiscare today!
